TERMS & CONDITIONS

TERMS & CONDITIONS

Welcome to PrimeLux Bags. These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with all terms stated below. Please read them carefully before placing an order.

If you do not agree with these Terms & Conditions, please do not use our website.

1. General Information

PrimeLux Bags is an online luxury fashion and accessories store offering premium bags and related products to customers worldwide.

Throughout the website, the terms “we,” “our,” and “us” refer to PrimeLux Bags.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Eligibility to Use Website

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian.

Any unauthorized use of this website may result in termination of access or legal action where applicable.

3. Products & Descriptions

We strive to provide accurate product images, descriptions, specifications, and pricing information.

However:

  • Minor color differences may occur due to screen settings or lighting.
  • Product packaging may vary occasionally.
  • We do not guarantee that all product descriptions will always be completely error-free.

PrimeLux Bags reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Pricing & Currency

All prices displayed on our website are subject to change without notice.

Prices may vary based on:

  • Promotions
  • Currency exchange rates
  • Shipping regions
  • Market conditions

Customers are responsible for reviewing final pricing before completing payment.

5. Payments

PrimeLux Bags accepts secure online payments only.

Accepted payment methods may include:

  • Credit Cards
  • Debit Cards
  • International Payment Gateways

Important:

  • Cash on Delivery (COD) is not available.
  • Orders will only be processed after successful payment verification.

For security purposes, we reserve the right to cancel or hold orders flagged as suspicious or high-risk.

6. Shipping Policy

Orders are processed through our international warehouses and logistics partners located in:

  • China
  • Hong Kong
  • Dubai
  • Other international fulfillment centers

Estimated delivery time:
7–14 Business Days

Please note:

  • Delivery times may vary depending on destination country and customs clearance.
  • Delays caused by customs, weather, courier issues, or global events are outside our control.

Customers are responsible for ensuring that shipping information provided is accurate and complete.

7. Order Cancellation

Customers may request cancellation before the order has been shipped.

Once the order has been processed and dispatched, cancellation requests can no longer be accepted.

Refunds are only available for orders canceled before shipment.

8. Exchange Policy

PrimeLux Bags offers a 14-Day Exchange Policy only.

Conditions for exchange:

  • Product must be unused and in original condition.
  • Original packaging and accessories must be included.
  • Exchange requests must be submitted within 14 days after delivery.

Refunds after shipment are not available unless otherwise stated.

9. Fraud Prevention & Order Verification

To maintain a secure shopping environment, PrimeLux Bags reserves the right to:

  • Cancel suspicious orders
  • Refuse fraudulent transactions
  • Request additional verification
  • Block accounts involved in abusive activity

Orders identified as high-risk may be delayed, canceled, or refunded at our discretion.

10. Intellectual Property

All content on PrimeLux Bags, including:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Website content
  • Text and branding

is the intellectual property of PrimeLux Bags and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use of our content may result in legal action.

11. Limitation of Liability

PrimeLux Bags shall not be held responsible for:

  • Shipping delays caused by third parties
  • Customs clearance delays
  • Lost packages caused by incorrect addresses
  • Technical website interruptions
  • Temporary unavailability of services

Customers use the website and services at their own risk.

12. Privacy & Cookies

By using our website, customers agree to our Privacy Policy and consent to the use of cookies and tracking technologies to improve website functionality and customer experience.

13. Changes to Terms & Conditions

PrimeLux Bags reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately once published on the website.

Customers are encouraged to review this page regularly.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: Smartleoservices@gmail.com

Website: PrimeLux Bags

WhatsApp support is also available through the WhatsApp button provided on our website.