REFUND POLICY

REFUND POLICY

Refund Policy

Welcome to PrimeLux Bags. Customer satisfaction is important to us, and we aim to provide a secure and transparent shopping experience for all customers worldwide. Please read our Refund & Exchange Policy carefully before placing an order on our website.

1. Exchange Policy

At PrimeLux Bags, we offer a 14-Day Exchange Policy for eligible products.

Customers may request an exchange within 14 days after receiving their order. To qualify for an exchange:

  • The product must be unused and in its original condition.
  • All original packaging, tags, dust bags, and accessories must be included.
  • The item must not show signs of wear, damage, or misuse.
  • Customers must provide proof of purchase or order confirmation.

Once the exchange request is approved, our support team will provide further instructions regarding the exchange process.

2. Refund Policy

We only provide refunds before an order has been shipped.

If a customer wishes to cancel an order before shipment, they may contact our support team immediately. Once confirmed, the refund will be processed back to the original payment method.

Please note:

  • Refunds are not possible after the order has been shipped.
  • Shipping charges (if applicable) are non-refundable.
  • Refund processing times may vary depending on the customer’s payment provider or bank.

3. Order Cancellation

Orders may only be canceled before shipment.

Once an order has been processed and dispatched from our international warehouses, cancellation requests can no longer be accepted.

PrimeLux Bags reserves the right to refuse cancellation requests for orders already in transit.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, customers should provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging
  • Description of the issue

Our support team will carefully review the case and provide an appropriate solution, which may include exchange assistance where applicable.

5. Non-Eligible Items

The following items are not eligible for refunds or exchanges:

  • Used or worn products
  • Products damaged by customer misuse
  • Products without original packaging
  • Orders already shipped and delivered
  • Final sale or promotional items (if stated)

6. Shipping & Fulfillment

PrimeLux Bags operates through international fulfillment warehouses located in:

  • China
  • Hong Kong
  • Dubai
  • Other international logistics centers

Delivery times may vary depending on destination country, customs clearance, and courier services.

Estimated delivery time:
7–14 Business Days

7. Fraud Prevention

For security reasons, PrimeLux Bags reserves the right to:

  • Cancel suspicious orders
  • Refuse high-risk transactions
  • Request additional verification for certain purchases

This helps us maintain a safe shopping environment for all customers.

8. Contact Information

If you have any questions regarding refunds, exchanges, or cancellations, please contact our support team.

Email: Smartleoservices@gmail.com

Website: Primeluxbag.com

WhatsApp support is also available through the WhatsApp button provided on our website.